customerservice@juliesrentals.com   |   Customer Service (910) 579-1211
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Frequently Asked Questions

CAN I RENT AN ITEM FOR LESS THAN A WEEK?

Yes. However, this is on an “as available” basis. We reserve items for weekly rentals only. Most of our items can be rented by the day or for multiple days after your arrival.

HOW EARLY SHOULD I PLACE MY ORDER?

The sooner the better, as our orders are filled on a first-come-first-served basis. To ensure availability and best-condition items, order early. Note, your credit card will not be billed until 48 hours prior to your arrival.

HOW DO I KNOW THE ITEM WILL BE AVAILABLE?

We can guarantee availability on orders only if placed at least 2 weeks prior to your arrival. However, we will accept orders up until the day that you check in. (We simply cannot guarantee the late ordering.) Once we receive your request, and we have ensured that the items will be available, we will send you an email confirmation.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept cash, check, and all major credit cards (Visa, MasterCard, American Express, Discover).

IS THERE A CHARGE FOR PICK UP AND DELIVERY?

No, we do not charge a pickup and/or delivery fee on daily or weekly rentals.

WE CANNOT FIND OUR LINENS WHERE SHOULD WE LOOK?

Outside underneath the house in a green bag that says Julie’s Rentals.

ARE WE RESPONSIBLE FOR WASHING OUR LINENS BEFORE WE LEAVE?

No. All linens used or unused go to a professional laundry company for cleaning and packaging.

WHAT DO WE DO WITH THE DIRTY LINENS WHEN WE CHECK OUT?

All are to be placed outside underneath the house in the green linen bag we have provided for you.

WE HAVE ARRIVED AT OUR RENTAL HOME AND OUR ITEMS ARE NOT HERE WHAT DO WE DO?

Relax, we strive to have all advanced orders delivered by 6:30 on your day of check in, if your items are not there by 5:00 please feel free to call our office and check on the status.

IF IT KEEPS RAINING AND WE CANNOT USE OUR RENTED ITEMS MAY WE HAVE A REFUND?

No unfortunately we do not issue a refund due to weather.

DO YOU MAKE THE BEDS DAILY?

No, if you purchase the bed making service, the beds will be made once and that is for your day of arrival.

WE HAVE RENTED A GAS GRILL AND RAN OUT OF PROPANE. DO WE HAVE TO PAY FOR A FULL TANK?

No. Please call our office and we will bring out another full tank.

THE KAYAKS ARE MADE FOR THE OCEAN CAN WE USE THEM IN THE BAY OR SOUND?

Yes, they can be used in the ocean, bay, and the sound.

DO ALL BIKES COME WITH HELMETS?

Children’s bikes come with helmets. One child helmet will be provided with the adult bikes with baby seats. Helmets are available for rent.

CAN WE LEAVE OUR CHAIRS AND UMBRELLAS ON THE BEACH OVER NIGHT?

No. Equipment is to NEVER BE LEFT UNATTENDED on the beach overnight.